丨 FAQ 丨
MOQ:
Q: Do you have any MOQ limits?
A: Yes, 10 sets for each model
Sample
Q: Can Wakebath provide samples?--- A: Yes！
Q: Can Wakebath accept customized orders?----A: Yes. We can offer ODM/OEM with your logo and packaging or with our design support.
Payment Term
We usually use T/T, 30% deposit, and 70% balance before shipment, and accept FOB/CIF/CNF.
Available Payment Options
L/C/ TT/Western Union/PayPal are accepted.30% before production, the balance of 70% before loading
Delivery
Shipment port： SHENZHEN
Lead time: 30-45 days
Transportation: sea/air/train
We accept EXW/FOB/CIF terms, and we are glad to cooperate with your designated forwarder agent or arrange the shipment at our end if you like. The large-sized products will be packed into different parts for safety concerns before shipping. You can easily install them together when you receive them.
Consolidation
One-stop shopping:
helping with sourcing all kinds of sanitary ware products from your pointed/our suggested suppliers.
Consolidation container loading:
Collect all your goods from other suppliers and arrange a loading container.
More Concerned FAQ
1. Why does this shower enclosure sell well?
The models we recommend are selected based on market sales data. For example, European markets prefer minimalist frameless designs, while North American markets value smooth sliding and good sealing. We can provide end-user feedback videos to support your decision.
2. Can you tell me which model sells well in our country?
Sure, we can recommend the models with consistent sales in your markets with positive client feedback.
3. Do you have any models suitable for promotions or bulk campaigns?
We can recommend two product tiers – a “traffic booster” model and a “profit model.” For example, Model #129 is lightweight and cost-effective for promotions, while Model #169 is ideal for premium projects.
4. Can you provide ready-to-use marketing materials?
Yes. Each model includes high-quality photos, product descriptions, packaging visuals, and installation videos that you can directly use for online listings or campaigns.
5. Can you optimize packaging and container loading rate?
Yes. Our engineers optimize container loading efficiency to maximize utilization while ensuring safety and anti-shock performance.
6. Can you supply spare parts separately for after-sales?
We keep 2% spare parts in stock for after-sales and can ship them within 7 days. A parts manual is provided for easy identification.
7. How long does it take to make samples? Will they match mass production?
Sample lead time is around 10–15 days. We guarantee that mass production matches the sample and provide a pre-shipment video confirmation.
8. What’s your delivery time? Will there be delays in peak season?
Regular models take 25–30 days for delivery. During peak season, we use pre-scheduling to ensure stable delivery.
9. Do you have installation or product demonstration videos?
Yes. We have high-quality videos showing smooth sliding, waterproof testing, and installation steps. Custom neutral or private-label versions are available upon request.
10. Do your products meet local safety standards?
Yes. We ensure compliance with major safety standards like EN12150, ANSI Z97.1, and AS/NZS 2208. Certifications can be provided for your market.
11. Can you optimize packaging and container loading rate?
Yes. Our engineers optimize container loading efficiency to maximize utilization while ensuring safety and anti-shock performance.
12. Can I adjust configurations such as glass thickness or hardware grade?
Absolutely. All models support flexible configurations, including 6mm or 8mm glass, aluminum or stainless-steel profiles, and multiple finish options.
13. Can you supply spare parts separately for after-sales?
We keep 2% spare parts in stock for after-sales and can ship them within 7 days. A parts manual is provided for easy identification.
14. Do you provide installation manuals or guides?
Yes. Every model comes with printed and digital installation guides, and we also offer video tutorials in multiple languages.
15. Is the quotation tailored to my company or a standard file?
Our quotations are customized based on your market, preferred models, and sales channels. Each file includes your logo and SKU references for internal sharing.
16. Can you learn about my channels before recommending models?
Of course. We first identify whether you focus on retail, e-commerce, or project sales, then match the right door styles and price ranges accordingly.
17. Can you assist with local product launch or marketing plans?
Yes. We can help prepare short launch guides, product mix suggestions, and promotional materials to support your rollout.
18. How often do you update your product line?
We release new designs quarterly and offer priority samples and previews to long-term partners.
19. Do you understand the difference between retail and e-commerce channels?
Yes. Retail clients care about structure and glass strength, while e-commerce focuses on easy installation and compact packaging. We have product lines for both.
20. How long does it take to make samples? Will they match mass production?
Sample lead time is around 10–15 days. We guarantee that mass production matches the sample and provide a pre-shipment video confirmation.
21. Can you share references or certifications?
Yes. We can provide certificates such as CE, SGCC, or TUV and examples of ongoing projects in Europe and North America to support your marketing.
22. What happens if there is a quality issue after shipment?
We respond within 48 hours and have a dedicated after-sales support policy covering spare parts, replacements, and compensation solutions.
23. Do you support small trial orders?
Yes. We accept small mixed trial orders of around 10 sets to help you test market feedback before committing to bulk orders.